Connect with a mental health coach

When we talk about Telemedicine, we refer to the connection between a doctor/healthcare professional and a patient that does not take place face-to-face, but through the use of devices related to new information and communication technologies, such as a computer or a mobile device.

Telemedicine saves a lot of time and travel in most cases and the participant can request a consultation anywhere and anyplace in the world. This simplifies access to medical care.

Using the Ecare portal as a Global Health member is free of charge.

You can register by creating your account through the following link: https://ecare.globalhealth.insurance/

The information you need to provide is the following:

• Your Global Health insured number
• Name (as written on your policy)
• Date of birth
• Gender
• Phone number
• Email address
• Country of residence
• Preferred language

To accept the Terms and Conditions and the Privacy Policy, please scroll down and click on accept. Once you have registered, your details you will receive an email to make sure you registered your correct email address. You need to click on the button in the email to confirm your email address. If you do not see the email, please check your spam folder. It normally takes minutes for the email to arrive, but depending on the firewall of your email it can take up to half an hour. If within half an hour the email did not arrive, please contact the Teladoc Health team by emailing: ecare-GlobalHealth@teladochealth.com 

Services are available in English, French, German and Spanish.

The cost of the service is covered by Global Health and is free of charge for eligible members. This means there is no need for you to submit a claim when using the services of Teladoc Health.

Our member’s privacy is our top priority and is ensured every step of the way. We comply with the legislation surrounding EU´s GDPR (General Data Protection Regulation).

Teladoc Health is the global leader in virtual healthcare, able to support people worldwide, 365 days a year and 24/7. Teladoc Health is transforming healthcare and empowering people to live healthier lives.

The knowledge and experience of Teladoc Health goes back more than 20 years. During these 20 years, Teladoc Health has grown with the continuously increasing needs of patients and healthcare professionals.

Global Health has a partnership in place with Best Doctors/Teladoc Health since 2016.

You can request a coaching session when you need support with everyday situations: stress, life changes, relationship concerns or emotional wellbeing.
For more serious mental health conditions (e.g., depression, self‑harm, psychosis or suicidal thoughts), coaching is not the appropriate service.

All members over the age of 18 can use this service. Any children on the policy are under 18 and therefore do not have access to a coaching consultation, even through the parents’ account.

The duration of the consultation is on average 30-45 minutes. Members have up to 3 sessions per topic.

The Coach will call back as soon as possible but will always call within five working days.

Once the consultation is completed there will be a short report available. The member can find this in the app or the portal.

• App: go to the menu in the left upper corner and click on “Appointments”.
• Portal: log into the portal and click on the right upper side of the screen on “programmes”.

The member will see all past appointments and when clicking on the past consultations the report will be visible.

If you encounter any issues with the Ecare portal or application, you can reach out to our support team through the following email address: telemedicine@globalhealth.insurance.

Please provide screenshots of the issues/error messages you encounter.