Adopt healthy lifestyle habits with our Get Fit programme

Frequently asked questions

• What is Telemedicine?

  When we talk about Telemedicine, we refer to the connection between a doctor/healthcare professional and a patient that does not take place face-to-face, but through the use of devices related to new information and communication technologies, such as a computer or a mobile device.

  Telemedicine saves a lot of time and travel in most cases and the participant can request a consultation anywhere and anyplace in the world. This simplifies access to medical care.

  Using the Ecare portal as a Global Health member is free of charge.

• How can I register on the portal?

  You can register by creating your account through the following link: https://ecare.globalhealth.insurance/

  The information you need to provide is the following:

  • Your Global Health insured number
  • Name (as written on your policy)
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Country of residence
  • Preferred language

  To accept the Terms and Conditions and the Privacy Policy, please scroll down and click on accept. Once you have registered, your details you will receive an email to make sure you registered your correct email address. You need to click on the button in the email to confirm your email address. If you do not see the email, please check your spam folder. It normally takes minutes for the email to arrive, but depending on the firewall of your email it can take up to half an hour. If within half an hour the email did not arrive, please contact the Teladoc Health team by emailing: ecare-GlobalHealth@teladochealth.com 

• Which languages are the services and the portal available in?

  Services are available in English, French, German and Spanish.

• Do I have to pay for the services on the portal?

  The cost of the service is covered by Global Health and is free of charge for eligible members. This means there is no need for you to submit a claim when using the services of Teladoc Health.

• How is my privacy maintained?

  Our member’s privacy is our top priority and is ensured every step of the way. We comply with the legislation surrounding EU´s GDPR (General Data Protection Regulation).

• Who is Teladoc Health?

  Teladoc Health is the global leader in virtual healthcare, able to support people worldwide, 365 days a year and 24/7. Teladoc Health is transforming healthcare and empowering people to live healthier lives.

  The knowledge and experience of Teladoc Health goes back more than 20 years. During these 20 years, Teladoc Health has grown with the continuously increasing needs of patients and healthcare professionals.

  Global Health has a partnership in place with Best Doctors/Teladoc Health since 2016.

• How does the Get Fit programme work?

  The Get Fit programme can be started from the app or the portal. The programme starts with a short questionnaire to make sure the member is suitable to participate in the personalised but automated programme. Based on the answers and priorities, the member starts the programme, which consists of a diet plan and daily recipes, exercise advice, tips and nice extras.

  • The programme lasts 4 or 8 weeks depending on the members situation and goals.
  • The programme can be customized to different preferences and has a vegetarian and a vegan option in addition to an option for people who eat meat and fish.
  • In addition, there are tips and adjustments for people with gluten and / or lactose intolerance.
  • During the programme the member will receive additional information about exercise, healthier living, tasty snacks to keep up the programme on a weekly base.
  • The programme follows the member through weekly questionnaires that allow them to assess how they are progressing in the programme;

• How can I start with the Get Fit programme?

  Select the programme in the app or through the portal, fill out the questionnaire and decide on when
  you would like to start.

• How do I receive the information from the Get Fit programme?

  All information including the recipes, the goals and the exercise plan can be found in the app and portal and the member will also receive motivating emails with additional information.

• Can anyone sign up for the Get Fit programme?

  Anyone over the age of 18 can sign up for the Get Fit programme. There are reasons why someone cannot participate in the programme, for example extreme overweight or underweight, diabetic, pregnancy and certain medical history. If this is the case, the member can speak with one of our doctors to receive tailored guidance for their wellbeing.

• What are exclusion criteria for the Get Fit programme?

  Not all members are suitable to start the automated programme. The reasons why a member cannot
  participate are:

  • Younger than 18 years of age
  • Extreme high or low BMI (Body Mass Index)
    For adults, the normal range is between 18.5 and 24.9
  • Pregnancy
  • Exclusive breastfeeding
  • Diabetes
  • Relevant diseases

• How to contact the technical support?

  If you encounter any issues with the Ecare portal or application, you can reach out to our support team through the following email address: telemedicine@globalhealth.insurance.

  Please provide screenshots of the issues/error messages you encounter.