The best medical minds to better understand your health.

When we talk about Telemedicine, we refer to the connection between a doctor/healthcare professional and a patient that does not take place face-to-face, but through the use of devices related to new information and communication technologies, such as a computer or a mobile device.

Telemedicine saves a lot of time and travel in most cases and the participant can request a consultation anywhere and anyplace in the world. This simplifies access to medical care.

Using the Ecare portal as a Global Health member is free of charge.

You can register by creating your account through the following link: https://ecare.globalhealth.insurance/

The information you need to provide is the following:

• Your Global Health insured number
• Name (as written on your policy)
• Date of birth
• Gender
• Phone number
• Email address
• Country of residence
• Preferred language

To accept the Terms and Conditions and the Privacy Policy, please scroll down and click on accept. Once you have registered, your details you will receive an email to make sure you registered your correct email address. You need to click on the button in the email to confirm your email address. If you do not see the email, please check your spam folder. It normally takes minutes for the email to arrive, but depending on the firewall of your email it can take up to half an hour. If within half an hour the email did not arrive, please contact the Teladoc Health team by emailing: ecare-GlobalHealth@teladochealth.com 

Services are available in English, French, German and Spanish.

The cost of the service is covered by Global Health and is free of charge for eligible members. This means there is no need for you to submit a claim when using the services of Teladoc Health.

Our member’s privacy is our top priority and is ensured every step of the way. We comply with the legislation surrounding EU´s GDPR (General Data Protection Regulation).

Teladoc Health is the global leader in virtual healthcare, able to support people worldwide, 365 days a year and 24/7. Teladoc Health is transforming healthcare and empowering people to live healthier lives.

The knowledge and experience of Teladoc Health goes back more than 20 years. During these 20 years, Teladoc Health has grown with the continuously increasing needs of patients and healthcare professionals.

Global Health has a partnership in place with Best Doctors/Teladoc Health since 2016.

You may have seen both the names of Best Doctors and Teladoc Health. Since 2017 Best Doctors is part of Teladoc Health, one of the world leading companies on virtual care.

Whenever in doubt and/or have concerns and questions about your diagnosis, need help deciding on a treatment option, or questioning the need for surgery. World-renowned experts will provide a detailed report containing your medical background and recommendations to support further health decision making. You do not need to leave your house for the service. Teladoc Health will give you a written in-depth advice, However, they will not take over your treatment.

The service can be used for any critical illness or complex case causing concern, such as: cancer and tumors, organ transplant, major trauma, severe burns, stroke, autoimmune diseases (e.g., multiple sclerosis), congenital anomalies/deformities, heart disease, paralysis, rare conditions, but also more mild diagnoses as slipped vertebral discs, digestive and stomach issues, migraine, orthopedic complaint like knee/shoulder/ankle and much more.

Also, when you have visited specialists and there is no clear diagnosis yet you can ask Teladoc Health to take a look at your situation and medical notes and testing.

You can request the service once you are registered on the portal or the mobile app. On the portal you can read more about the service and request it directly. You explain your situation in short and upload medical information that might be useful for your case.  

Once we receive your request, a Physician Case Manager (Medical Doctor) will be assigned to your case and will then contact you by phone to explain the service, take your medical history and help you gather all the necessary medical documentation. Your case will then be sent to an international renowned expert for review and will provide a final report.

Once all documents have been collected by your Physician Case Manager, he/she will write a clinical summary which will go to the selected Expert together with any diagnostic results such as x-rays, MRI/CT scans, EMG´s, etc. Once the final report has been received, this will be translated to your preferred language and shared with you over the phone. You will receive digitally the final report with recommendations for your case from a world-renowned expert.

It is up to you to decide on sharing the report received through our service with your treating doctor. However, we encourage you to share and discuss the final report with your treating doctor/team who is responsible for your care.

You should discuss the recommended treatment with your treating doctor. Any decision regarding your treatment shall be yours and should be supervised and managed by the doctors that are overseeing your care.

Your Physician Case Manager remains at your disposal for any additional information regarding the Second Medical Opinion service and throughout the process.

If you encounter any issues with the Ecare portal or application, you can reach out to our support team through the following email address: telemedicine@globalhealth.insurance.

Please provide screenshots of the issues/error messages you encounter.