The Global Health Client Portal is a secure and user-friendly space designed to help you manage your insurance policy easily. Access your coverage details, submit reimbursement and pre-approval requests, manage your payments, download your documents, and use our online healthcare services, all in one place.
With its modern design and simple navigation, the portal makes it easier to complete your insurance tasks and stay connected with us.
The below guide has been created to help you discover the different features available and guide you through each step.
Steps to use your Client Portal
Follow these steps to create your account, activate your policy, and discover all the features available:
How to access the portal?
You can access the portal in different ways:
- Directly through this link: https://myaccount.globalhealth.insurance/
- Through our website by clicking my account :
Create your account
Once your application is received and verified by our policy team, you will receive an email inviting you to activate your account. Please note that the link is valid for 5 days.
If the link is active:
Click “Activate my account” to set up your password.
Password criteria:
- Minimum of 8 characters,
- At least 3 of the following:
- Lowercase letters (a-z)
- Uppercase letters (A-Z)
- Numbers (0-9)
- Special characters (e.g. !@#$%^&*)
Important: After 5 erroneous login attempts, your account will be locked for 24 hours. If this happens, please contact our team at policy@globalhealth.insurance.
Your account has been created successfully. You can now log in to your client portal.
Enter your email address and click “Continue” to proceed.
If you can’t log in to your account:
Click “Can’t log in to your account?” on the login page:
You will be asked to enter your email address to receive a password reset link. Please use the same email address as before. Click “Change my password” to set a new password.
Password criteria:
- Minimum of 8 characters,
- At least 3 of the following:
- Lowercase letters (a-z)
- Uppercase letters (A-Z)
- Numbers (0-9)
- Special characters (e.g. !@#$%^&*)
Your password has been successfully reset. You can now log in to your client portal.
Enter your email address and password. Then click “Continue“.
Set up authenticator app
You will be asked to set up a second authentication method using an existing authenticator app or by downloading one.
What is an authenticator app?
It is a free mobile application that generates a unique 6-digit code every 30 seconds. This code is used as a second step to verify your identity when you log in.
Examples of authenticator apps:
- Google Authenticator: Download here
- Microsoft Authenticator: Download here
- Authy: Download here
How to set it up:
- Open or download an authenticator app on your smartphone from the App Store (iOS) or Google Play (Android).
- Tap “+” or “Add Account”, then scan the QR code that we have provided.
- The app will start generating 6-digit codes that refresh every 30 seconds. Type this code into the field and click “Continue“.
Save recovery code
You will receive a recovery/backup code in case you lose access to your device. It can be used as an emergency backup method. Please note that the recovery code can obly be used once. After it has been used, it becomes invalid.
Copy the code and store it in a secure location or in a password manager. Avoid saving it in plain text on your desktop or emailing it to yourself.
Confirm by selecting the “I have safely recorded this code” checkbox (mandatory step) and click “Continue“.
Create a passkey
You have successfully set up 2FA for your first login. You are now invited to create a passkey for your next logins.
You can skip this step by selecting “Continue” without passkeys, however, you will need to complete 2FA each time until you create one.
By creating a passkey, you will be able to select “Continue with a passkey” for future logins instead of using your email address, password and 2FA.
Click “Create a passkey“. You will be requested to select one of the available methods, depending on your device’s capabilities, such as Face ID, fingerprint recognition, a PIN code or a security key.
You will receive a confirmation message once your passkey has been created and saved. For future logins, click “Continue with a passkey” to sign in using your saved authentication method.
You have successfully created your account. The next steps to gain full access to your client portal will depend on the payment method you selected.
Activate your policy
To activate your policy, click “Continue“.
You will then be prompted to select your payment method and sign your contract electronically.
Set up your account – payment by bank transfer:
Payment by bank transfer does not require any additional information from you. Click “Sign my insurance contract” to proceed.
To finalize the signature process, click “Sign my insurance contract” again. Once you have signed your contractural documents, you will be able to access your portal.
Set up your account – your payment method is credit card
To make credit card as your payment method, select “Register credit card” to be redirected to our payment provider, Worldline, who will securely process your card details.
You will be required to save your card details to activate your policy and access your client portal.
You will then be prompted to complete a 3D Secure verification for added security. Click “Process” to confirm and finalise your card registration.
To continue, click “Sign my insurance contract”. Once your contractual documents have been signed, you will have access to your client portal.
Set up your account – your payment method is SEPA:
When choosing SEPA Direct Debit Mandate, you will have to provide the requested details, including your IBAN and account holder information, then click “Sign my insurance contract” to proceed.
Once your details are saved, you can proceed to the last step: signing your contractual documents. Click “Sign my insurance contract” to begin the signing process. Once your contractual documents have been signed, you will be able to access your client portal.
Document signature:
Our electronic signature service is provided by our partner Yousign. It is a fully secure, legally binding solution for signing documents electronically. You can read more about Yousign security here.
Please read all documents carefully and scroll to the bottom of each document before signing. The number of documents may vary depending on the payment method you selected.
To validate your signature, a security code will be sent by email. Enter the code to validate your signature.
Reimbursement account:
As a final step, fill in your reimbursement account details, then click “Save“.
Congratulations! Your policy is now active and you now have access to your client portal.
Check your policy
You can find all the information about your insurance policy in the “Policy“ section of the menu:
What information can you find there?
- Your policy number
- Information about the insured person(s) and policyholder of the policy: country of expatriation, date of birth, customer/insured number, and the coverage plan.
- The total annual premium of your policy
Submit a claim request
You have received medical treatment and would like to request reimbursement. You can submit your request through the dedicated section of your client portal homepage:
Or through the Claims section in the top-right corner of the page. Then click “Submit a reimbursement request“.
On this page, you will be asked to provide the following information:
- Select the insured person who received the treatment
- Indicate whether the treatment required a hospital stay of 24 hours or more
- Select the country of treatment
You will then need to upload the relevant documents related to the treatment, such as invoices.
The documents should include:
- The full name of the insured person
- The date of treatment
- The diagnosis. Please note that this field is mandatory. We cannot process your claim request without it
- The invoice date provided by the healthcare professional
Please submit only the invoices related to the reimbursement request being submitted. If you would like reimbursement for multiple medical appointments, please submit a separate request for each one.
Finally, select your reimbursement account. Your default account will be selected automatically if you have previously registered one. Alternatively, you can click “Manage accounts” to add or select a different account. Once completed, click “Send request” to submit your claim.
Submit a pre-approval request
You have a treatment planned and would like to request:
- A guarantee of payment (confirmation that Global Health will settle the bill)
- A quote (for dental care, vision care or other treatments) to determine the level of reimbursement available for a precise treatment.
To submit your request, click “Pre-approval requests” in the navigation menu:
Click “Submit a pre-approval request” to get started:
You will be asked to provide the following information:
- Select the insured person
- Select the country of treatment
- The diagnosis
- A description of your type of healthcare request
- Any relevant supporting documents (e.g., cost estimate, medical report, treatment plan, etc.)
You can consult our Claims and service guidelines for more information about the details you should provide. It is important to include as much information as possible.
Find your documents
You can find all your documents, such as your health certificate or assistance card, in the “Documents” section. You can access it directly from the top navigation menu:
You can filter your documents by Document type or Insured person, then click “Download” next to any file to save it.
Edit your payment method
To add a new payment method, click on “Payments” in the top navigation menu.
Click on “Edit payment method“, then on “Add a new payment method“.
Your bills will also appear on this page.
Your payment method is SEPA:
When choosing SEPA Direct Debit Mandate, you will need to provide the requested details, including your IBAN and account holder information, then click “Sign Direct Debit Mandate” to proceed.
You will then receive an email invitation to sign the SEPA mandate (check your spam folder if needed); once signed, return to the portal and click “Save” to complete the registration.
Your payment method is Credit card:
When choosing Credit Card, click “Register credit card” to be redirected to our payment provider, Worldline, who will securely process your card details.
Enter your card details, then click “Next” to continue.
You will then be prompted to complete a 3D Secure verification for added security. Click “Process” to confirm and finalise your card registration.
Online Consultation
The “Online Consultation” section gives you access to Teladoc Health’s services at no extra cost. From here, you can request an online consultation for a medical question, ask for a second medical opinion, book mental health coaching sessions, or join the ‘Get Fit’ program.
You can also access the health portal directly or download the Teladoc app to enjoy these services on the go.
Contact us
You can find useful contact information on the homepage:
- Emergency assistance is available 24/7/365 and can be reached at +352 270 444 3131.
- Policy and claims services are available during business hours, Monday to Friday, from 8:30 to 17:30 (CET).
You can also contact us through the “Communications” section, where you can submit a question by selecting a subject and submitting your message.
