Steps to set up and use myGlobalHealth app
Follow these steps to create your account, activate your policy, and discover all the features available:
1. Before you start
Before using the myGlobalHealth app, you must first create and activate your account through the Global Health client portal.
- If you have not yet created your account, follow the instructions in the client portal guide.
- Once your account is active, use the same email address and password to sign in to myGlobalHealth.
2. Download and access myGlobalHealth
- Download myGlobalHealth from the Apple App Store or Google Play Store.
- Open the myGlobalHealth app.
- Enter the email address linked to your Global Health account and select Continue.
- Enter your password when prompted.
3. Sign in and complete two-factor authentication
Two-factor authentication helps protect your account and personal information. You may be asked to complete this security step when you first sign in.
- Download an authenticator app if you do not already have one. Common options include Microsoft Authenticator and Google Authenticator.
- Open your authenticator app and select the Add (+) button to set up a new account.
- In myGlobalHealth, select Copy code.
- Paste the setup code into your authenticator app.
- Enter a name for the account, for example myGlobalHealth.
- If prompted to select a key type, choose Time-based.
- Your authenticator app will generate a one-time code.
- Return to myGlobalHealth, enter the one-time code and select Continue.
Using Microsoft Authenticator?
- Select Add account (+).
- Choose Other account.
- Select Enter code manually.
- Paste the setup code copied from myGlobalHealth.
Using Google Authenticator?
- Select Add (+).
- Choose Enter a setup key.
- Enter an account name, for example myGlobalHealth.
- Paste the setup code copied from myGlobalHealth.
- Select Time-based if prompted.
4. Home
The Home screen gives you quick access to the main services available in myGlobalHealth.
- View important information.
- Submit a claim.
- Find a healthcare provider.
- Open your digital insurance card.
Use the bottom menu to move between Home, Claims, Policy and Help.
5. Policy
Open Policy to view key information linked to your membership.
View your policy number, cover plan, validity dates and insured persons.
Open Documents to search for and download available policy documents.
Open Digital insurance card to view your card and, where available, add it to your mobile wallet.
6. Claims and Pre-approval Request
Open Claims to submit a new request or view your existing claims and pre-approval requests.
To submit a claim, select Submit claim and follow the steps shown. Add each invoice as a separate claim and upload the required supporting document.
To submit a pre-approval request, select Submit pre-approval request and provide the requested information and supporting documents.
Open Claims or Pre-approval Requests to view previously submitted requests and follow their status.
Available status labels include Submitted, Under review, and Accepted.
7. Find care and support
Open Help to find a healthcare provider, locate the right service centre, send a message or access Ecare.
Find a healthcare provider
Search by location and view results on a map or as a list. Provider information can include contact details, location and available services.
Service centres
Select the appropriate country to find the relevant support number and email address.
Send us a message
Choose a topic, enter your question and add supporting documents if needed. Previous messages remain available in the app.
Access Ecare
Connect to Ecare, our telemedicine platform provided in partnership with Teladoc Health and included with your Global Health membership.
Ecare – Eligible members can access virtual healthcare and wellbeing services, including teleconsultations, Second Medical Opinions, Mental Health Coaching and the Get Fit programme.
Managing more than one policy
If you have access to more than one policy, you can switch between them in the app.
Select the policy switch button at the top right of the screen.
Select the policy you want to view, then select Use this policy.
The app will then display the information, documents, claims and services linked to the selected policy.
8. Frequently asked questions and troubleshooting
or you can pick a topic below that matches your questions.
Frequently asked questions
No information found
